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STAFF AND LABOUR PROVIDERS

Version 3.0

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Key – Those standards which have greater significance (all other standards are normal)

Recommendation – Those which do not affect certification

New – A completely new standard which the member must now adhere to

Revised – A standard that has changed and requires the member to take some different or additional action to before

Upgraded – The standard has been upgraded to a Key standard or from a Recommendation to a full standard

Appendix – Referenced in ‘How you will be measured’. Indicates that additional information is provided in the Appendices, which are available at the end of each section.

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Where to find help – at the end of each section we have indicated where you can get extra guidance if you need it.

Aim:

STAFF AND LABOUR PROVIDERS

TP.SC.1 Key

Standards

Systems must be in place to ensure that all new staff are effectively trained and deemed competent to carry out the activities they are employed to do

How you will be measured

  • No driver starts work without an induction. Induction covers:
    • company policies and emergency procedures
    • requirements for vehicle checks and fault reporting
  • For any specific tasks referenced within the standard (e.g. those listed in AH.1), training is given where necessary and all new drivers (including those who have transported for other companies) are supervised before being deemed competent
  • Checks are made to ensure all drivers and other relevant staff hold relevant licences and certificates

TP.SC.2

Standards

Systems must be in place to regularly review the performance and competence of staff

How you will be measured

  • Performance and competence reviewed at least annually
  • Systems include (but are not limited to):
    • staff appraisal
    • review of complaints and feedback from customers
    • review the cleanliness of vehicles
    • observation of staff by persons with management responsibility. Senior drivers/ managers accompany drivers on journeys and undertake a documented review of driving practices etc.

(NA to single driver, owner operated businesses)

Annual staff performance review

TP.SC.3

Standards

Where a training need has been identified, relevant refresher training must be implemented

How you will be measured

  • Training is given where a need has been identified as a result of:

o the staff review, complaints and feedback
o changes to legislation, CPC requirements, standards, business conditions and work instructions
o change of vehicle, species carried

TP.SC.4

Standards

Records of training must be kept

How you will be measured

  • A training record is available for all staff, including:
    • name
    • start date
    • training given/ events attended/ experience
    • training dates, trainer details
    • certificates (or legible copies)
    • supervision, competence sign-off
  • Records kept for 2 years after staff member has left employment
  • Staff have signed their record

Training record

TP.SC.5

Standards

Where occasional, single use or subcontracted drivers are used, an agreement must be in place to ensure competent persons are provided

How you will be measured

  • Agreement in place where labour providers are used regularly or on an ad-hoc basis
  • Agreement confirms that labour provided is competent (in accordance with the Standard), suitably certificated and that a Gangmasters Licence is held by the labour provider (where applicable)

Labour provider agreement